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Delivery Policy

Any Questions call our Customer Service on 1300 769 457

We do not guarantee that all the items available on the Medentra web shop are in stock at the time of your order.
In the case of an incorrect stock balance effecting your order, we will contact you by phone or by e-mail.

In stock goods are typically dispatched within in 48 hours. You will not be charged for any goods not
in stock or placed on backorder.

If you receive notifcation of a backorder you may cancel that back order by contacting us prior to the goods
being shipped.

Shipping Rates
Free Shipping for regular orders over AUS$200 inside Australia
Free Shipping for regular orders over AUS$300 to New Zealand

We reserve the right to charge a fee for bulky items to remote areas.
We also reserve the right to choose the best available freight option for you based on your location and order size.
Free Shipping rates are for orders over the specified amount to a single address.


We reserve the right to amend our shipping policies at any time.

Our details are:
Medentra Australia
Phone: 1300 769 457 New Zealand +617 3711 2559
Fax: 1300 769 458
Email : info@medentra.com.au
PO Box 2199 Burleigh Business Centre
Queensland 4220